Covid- 19 and Cancelations
As everyone knows the SARS-CoV-2 virus and the Covid-19 disease have changed our world for many people. It has effected all lives on the planet. As we know C-19 has changed a lot in the way of things closing and opening every other day it seems. So plans change and sites and places may not be available as things progress, and even some things may be more available.
Covid-19 restrictions and other "not your fault" cancellations
If something activity is canceled that is prepaid you will be given a refund in most cases, and if some opportunity opens up you can decide if you want to take part in an additional activity at your own expense. Any activity that is closed due to Covid-19, will be refunded when possible (almost always.) Canceled Flights refunds due to c-19 restrictions will be between you and the airline (with help of your Host.) If for example, they ban flights from the U.S., some things like Hotels, Car rental companies, etc... are at the discretion of those entities and not the responsibility NES or your Hosts. Your Host will work with the hotels and agencies to get refunds for the group, but they are not guaranteed. When available a refund insurance can be offered at an additional low cost, to reduce risk on non-refundable hotels and flights. This insurance is usually good up to the week before the trip. Full details will be given if opted for.
Covid-19 Breakthrough Cases and "Your fault" cancellations
Flight Cancelation
Unless you choose a refundable flight ticket, most tickets can not be refunded. Though Air France Tickets are refundable as a voucher or changeable as of right now. For other airlines there might be a possibility for changing the dates, at an additional cost, but that depends on the airline.
Transport Cancelation
Due to the pricing being dependent on the amount of people in the total Party, any refunds at all, will be up to the Host, to accommodate the difference in price for the rest of the group. You may not be refunded some or all of the cost. Your Host will do their best to get you as much as possible back, without putting the burden on the other travelers.
Meals
If for some reason, your can not make the meals, or are feeling unwell, you will be given some refunded money for that time, and your Host will do their best to find you food that will be good for you health issues. Please inform the Host of any allergies or religious reasons ahead of time or if you are feeling unwell.
Accommodation
It depends on when you cancel, for many of the accommodation refunds, sometimes even up to a a week before can be refunded, sometimes weeks or months ahead. So your Host will do their best to get you refunds when possible, depending on the policies of the accommodation.
Nomad Fees
Non-Refundable
NES Cancelations
While we have never had a cancelations of any of the Journeys themselves, with C-19 anything could happen, and we have alternative plans in case of an emergency if for some unforeseen circumstance happens where one or both of your Hosts cannot make it.
If your Host Transport Driver can not make it
Unless something happens out of your Host's control, you will have private transport to all cities.
If the Host driver is not available, a volunteer traveler from the group can drive as long as the volunteer can drive a manual car. Or alternatively plans can be made to do an alternative Journey involving a different itinerary, including train travel, day tours, or overnight tours within your same budget.
If Both Hosts can not make it
Again extremely highly unlikely, and has never happened in the past, but if for some dire reason both Hosts can not make it, you will be given all the accommodation reservations, maps for the cities, site information, and car rental or alternative itinerary to do this Journey in true Explorer Fashion.
Or you can choose to join with your fellow NES travelers and continue on the Journey as a group.
As everyone knows the SARS-CoV-2 virus and the Covid-19 disease have changed our world for many people. It has effected all lives on the planet. As we know C-19 has changed a lot in the way of things closing and opening every other day it seems. So plans change and sites and places may not be available as things progress, and even some things may be more available.
Covid-19 restrictions and other "not your fault" cancellations
If something activity is canceled that is prepaid you will be given a refund in most cases, and if some opportunity opens up you can decide if you want to take part in an additional activity at your own expense. Any activity that is closed due to Covid-19, will be refunded when possible (almost always.) Canceled Flights refunds due to c-19 restrictions will be between you and the airline (with help of your Host.) If for example, they ban flights from the U.S., some things like Hotels, Car rental companies, etc... are at the discretion of those entities and not the responsibility NES or your Hosts. Your Host will work with the hotels and agencies to get refunds for the group, but they are not guaranteed. When available a refund insurance can be offered at an additional low cost, to reduce risk on non-refundable hotels and flights. This insurance is usually good up to the week before the trip. Full details will be given if opted for.
Covid-19 Breakthrough Cases and "Your fault" cancellations
Flight Cancelation
Unless you choose a refundable flight ticket, most tickets can not be refunded. Though Air France Tickets are refundable as a voucher or changeable as of right now. For other airlines there might be a possibility for changing the dates, at an additional cost, but that depends on the airline.
Transport Cancelation
Due to the pricing being dependent on the amount of people in the total Party, any refunds at all, will be up to the Host, to accommodate the difference in price for the rest of the group. You may not be refunded some or all of the cost. Your Host will do their best to get you as much as possible back, without putting the burden on the other travelers.
Meals
If for some reason, your can not make the meals, or are feeling unwell, you will be given some refunded money for that time, and your Host will do their best to find you food that will be good for you health issues. Please inform the Host of any allergies or religious reasons ahead of time or if you are feeling unwell.
Accommodation
It depends on when you cancel, for many of the accommodation refunds, sometimes even up to a a week before can be refunded, sometimes weeks or months ahead. So your Host will do their best to get you refunds when possible, depending on the policies of the accommodation.
Nomad Fees
Non-Refundable
NES Cancelations
While we have never had a cancelations of any of the Journeys themselves, with C-19 anything could happen, and we have alternative plans in case of an emergency if for some unforeseen circumstance happens where one or both of your Hosts cannot make it.
If your Host Transport Driver can not make it
Unless something happens out of your Host's control, you will have private transport to all cities.
If the Host driver is not available, a volunteer traveler from the group can drive as long as the volunteer can drive a manual car. Or alternatively plans can be made to do an alternative Journey involving a different itinerary, including train travel, day tours, or overnight tours within your same budget.
If Both Hosts can not make it
Again extremely highly unlikely, and has never happened in the past, but if for some dire reason both Hosts can not make it, you will be given all the accommodation reservations, maps for the cities, site information, and car rental or alternative itinerary to do this Journey in true Explorer Fashion.
Or you can choose to join with your fellow NES travelers and continue on the Journey as a group.
